Premier banking is an exclusive and personalized services carefully packaged for our High Net worth Customers. The service guarantees a seamless and pleasurable banking experience in keeping with customer’s lifestyle.
Premier Customers are rewarded for their loyalty with exceptional services and convenience at our Viva Premier Club, Premier Centres , Premier Lounges and recognition in all our branches country wide.
Customer enjoys comprehensive and assorted products and services that includes:
1. Personalized Services
Dedicated and experienced Relationship Manager will be at service to ensure customers’ banking needs receive personalized attention to help them get the most out of banking experience.
- Affluent cards (Visa Infinity, Visa Platinum and MasterCard World Reward) which are internationally recognized benefits and increased daily ATM withdrawal limit.
- Accesses to Priority pass to allow customers to access executive Lounges at more than 600 International Airports.
- VIP line at our call centre.
- Premier club hotline and email address.
- Safe Custody box services at Viva Premier Club.
- Recognition and extension of Personalised Banking services at all our branches across Tanzania.
- Doorstep delivery, upon special arrangement Premier customers will be served at the convenience of their office and homes for non-cash items.
- Family banking services – extension of Premier services to spouses and children.
- Extended banking hours.
- Free E-commerce accessibility within the club.
- Kids canyon ( kids activities place) at Viva Premier Club
- SimBanking and Internet banking services.
3. Exclusive services
- Preferential premium rates on our insurance products.
- Wealth management.
- Premier lifestyle privileges (enjoy discount at selected Merchants that pamper customers with the finer things and quality time)
- Customers’ financial needs will be met and delivered in exceptional banking experiences that strive to give customers time for more.
- Business Meeting facility at Viva Premier Club Meeting rooms on prior booking.