Cookie Policy

1. Introduction

CRDB Bank uses cookies and similar technologies on its website to help the website work properly, improve your browsing experience, understand how the website is used, and measure the effectiveness of our marketing activities.

This Cookie Policy explains what cookies are, how we use them, how advertising and analytics services may be used, and how you can manage your cookie choices.

This Cookie Policy should be read together with CRDB Bank’s Privacy Notice.

2. What are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your device, browser, preferences, and interactions.

Similar technologies may include pixels, tags, scripts, local storage, server-side tracking, and conversion APIs.

In this Policy, we refer to cookies and similar technologies together as “cookies.”

3. Why we Use Cookies

CRDB Bank uses cookies for the following purposes:

a) To make the website work

These cookies help the website function properly and securely. They support things like page navigation, website security, form submission, session management, and saving your cookie choices.

b) To remember your preferences

These cookies help us remember choices such as your language, region, or other website settings.

c) To improve the website

These cookies help us understand how visitors use the website, which pages are visited, and where we can improve the website experience.

d) To measure marketing performance

With your consent, we may use cookies to measure how our advertising campaigns perform, understand which campaigns lead to actions on our website, and improve our communication.

4. Types of Cookies we Use

4.1 Necessary Cookies

Always active

These cookies are required for the website to work properly and securely. They cannot be switched off through the cookie banner because some parts of the website may not function properly without them.

They may support:

website security,

page navigation,

session management,

form submission,

fraud prevention,

saving your cookie consent choices.

4.2 Preference Cookies

These cookies help us remember your choices and provide a better browsing experience.

They may support:

remembering your selected language,

remembering your region or country,

saving display or website preferences.

You can choose whether to allow these cookies.

4.3 Analytics Cookies

These cookies help us understand how visitors use our website so that we can improve content, performance, and user experience.

They may help us understand:

which pages are visited,

how visitors move through the website,

which devices or browsers are used,

how well campaign landing pages perform.

We may use tools such as Google Analytics and other approved analytics services.

You can choose whether to allow these cookies.

4.4 Marketing Cookies

These cookies help us measure and improve our marketing and advertising activities.

With your consent, marketing cookies may help us:

measure advertising performance,

track website actions such as form submissions or button clicks,

understand which campaigns bring visitors to our website,

improve campaign reporting,

support remarketing where permitted,

show more relevant communication where permitted.

We may use approved advertising and measurement services such as:

Google Ads,

Meta Ads,

Meta Pixel and/or Meta Conversions API,

LinkedIn Ads / LinkedIn Insight Tag,

TikTok Ads / TikTok Pixel,

Google Tag Manager,

other advertising and analytics service providers.

You can choose whether to allow these cookies.

5. Use of Data for Advertising Measurement

When you interact with our website or campaign pages, CRDB Bank may use limited information to understand campaign performance and improve our services.

This may include:

pages visited,

forms submitted,

buttons clicked,

campaign source,

device and browser information,

IP address,

date and time of visit,

cookie consent status,

contact details you provide through forms, such as email address or phone number, where applicable.

Where contact details are used for advertising measurement, they may be protected through methods such as hashing before being shared with approved advertising platforms, where required and supported.

We use this information to measure and improve marketing performance, not to sell your personal information.

6. What we Do not Share with Advertising Platforms

CRDB Bank does not sell your personal information. CRDB Bank will not intentionally share sensitive banking information with advertising platforms.

This includes:

account numbers,

card numbers,

PINs,

passwords,

OTPs,

CVV codes,

account balances,

detailed transaction history,

loan repayment or default status,

information showing financial hardship,

national identification numbers.

Advertising cookies and pixels should not be used on secure banking pages where sensitive account, card, loan, or transaction information is displayed.

7. Third-party Services

CRDB Bank may use approved third-party service providers to support website functionality, analytics, advertising, conversion tracking, campaign measurement, and reporting.

These providers may process limited data on our behalf and are expected to protect the information they process. Third-party services may include:

Google Analytics,

Google Ads,

Google Tag Manager,

Meta Ads,

Meta Pixel,

Meta Conversions API,

LinkedIn Ads,

LinkedIn Insight Tag,

TikTok Ads,

TikTok Pixel,

approved media, analytics, and technology partners.

These services are used based on your cookie choices and applicable laws.

8. Google Consent Mode and Advertising Consent

CRDB Bank may use consent management tools, including Google Consent Mode, to respect your cookie choices. This helps Google services understand whether you have allowed analytics or marketing cookies.

For example:

If you allow analytics cookies, analytics measurement may be enabled.

If you allow marketing cookies, advertising measurement and personalization may be enabled where permitted.

If you reject non-essential cookies, analytics and marketing cookies should be limited according to your choice.

9. Your Cookie Choices

You can choose how cookies are used on our website. You may:

accept all cookies,

reject non-essential cookies,

allow selected cookie categories,

change your preferences at any time through Cookie Settings.

Rejecting non-essential cookies will not stop you from using the website, but some personalization, analytics, and advertising measurement may be limited. You may also manage cookies through your browser settings.

10. Changing or Withdrawing Consent

You can change or withdraw your cookie consent at any time by clicking Cookie Settings on the CRDB Bank website.

Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.

11. Cookie Retention

Some cookies last only while your browser is open. Others may stay on your device for a set period or until you delete them.

CRDB Bank keeps cookie-related information only for as long as necessary for the purpose it was collected and in line with applicable laws, internal policies, and platform requirements.

12. Changes to this Cookie Policy

CRDB Bank may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, advertising tools, or website operations.

The updated version will be published on the CRDB Bank website.

13. Contact us

If you have questions about this Cookie Policy or how CRDB Bank uses cookies, please contact us through [email protected] or in our Privacy Notice and Cookie policy.