contact

Telephone

+255(22)2197700

+255(0)714197700

+255(0)755197700

Toll Free: 0800008000

Email

[email protected]

Location

CRDB Bank Head Office

Ali Hassan Mwinyi Road P.O Box 268 Dar es Salaam, Tanzania

SMS Short code number

15089

Telephone

+255 22 235 9368/ +255 22 235 9389

Email

[email protected]

Dear customer, CRDB bank is pleased to introduce different channels of providing your feedback and complaints that will help the Bank to improve customer experience to our valued customers.

Shall you not be satisified with our services, please feel free to provide your feedback. For more details please view our feedback and complaints handling mechanism as attached regulatory document

Your complaints

Your feedback helps us improve your experience

On a scale of Zero to Ten (10 being the highest and 0 being the lowest) how likely are you to recommend our service to a friend or family?

Not satisfied at all Extremely satisfied

Dear Our Esteemed Customer

CRDB Bank encourages you to report any misconduct or unethical behavior committed by its staff or parties who have relations to the bank or its subsidiaries. These misconduct or unethical behavior should be in relation to their work or have impact to their work. You are encourage to report here and the bank will act on the information accordingly. Such information includes but not limited to fraud, corruption, harassment, theft etc .

Feel free to whistle-blow through any of the two options below;

  1. Through a third-party platform operating independently from the Bank
  2. Directly contacting the bank through
    • Email: [email protected]
    • By filling the form below, You may provide your names and contacts, or decide to remain anonymous. Your information provided herein will be handled with strict confidentiality.

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