Help & Support
Toll Free: 0800008000
CRDB Bank Head Office
Ali Hassan Mwinyi Road P.O Box 268 Dar es Salaam, Tanzania
+225 22 211 2652/ +255 211 2997
Dear customer, CRDB bank is pleased to introduce different channels of providing your feedback and complaints that will help the Bank to improve customer experience to our valued customers.
Shall you not be satisified with our services, please feel free to provide your feedback. For more details please view our feedback and complaints handling mechanism as attached regulatory document
Dear Our Esteemed Customer
CRDB Bank encourages you to report any misconduct or unethical behaviour committed by its staff or parties who have relations to the bank or its subsidiaries. These misconduct or unethical behaviour should be in relation to their work or have impact to their work. You are encourage to report here and the bank will act on the information accordingly. Such information includes but not limited to fraud, corruption, harassment, theft etc .
Feel free to whistleblow through any of the two options below;
- Through a third-party platform operating independently from the Bank
- Directly contacting the bank through
- Email: firstname.lastname@example.org
- By filling the form below, You may provide your names and contacts, or decide to remain anonymous. Your information provided herein will be handled with strict confidentiality.