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SimBanking

Overview

Carry your bank with you everywhere you go and enjoy hassle-free banking 24/7 with SimBanking. Through our SimBanking service, you can carry out any type of transaction using your mobile phone. 

This service is available by dialing *150*03# or by downloading the SimBanking App from the App Store or Google Play

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  • Intra-Bank Funds Transfer to any bank account within CRDB Bank network
  • Funds transfer to mobile money
  • Bills Payments (Brela, TPA, TRA, Luku, Dawasco/Moruwasa, Startimes, SUA etc.)
  • Airtime purchase for yourself and others
  • Ability to send money to people with no bank accounts or ATM cards (Cardless)
  • Access to Salary Advance
  • Balance and Mini statement inquiry
  • Alerts (notifications of TemboCards/Visa/ MasterCard usage).
  • Bilingual, allowing you the choice of Kiswahili or English.

Security

SimBanking is completely secure.  All transactions on SimBanking require your PIN. A PIN is needed each time to gain access to the service. Thus, even if an unauthorized person has possession of your phone, they cannot make any transaction on SimBanking without your PIN.

  • You can access your accounts anywhere, anytime
  • You can transfer funds to your loved ones without hassles
  • You can pay your bills at your convenience
  • Pay business partners and suppliers without stress and do your transactions around the clock
  • Maximize the use of your mobile phone

There are three ways to register on SimBanking;

  • Dial *150*03# on your mobile number and then follow the instruction to self-register
  • Visit any CRDB Bank ATM with your TemboCard to register yourself. See more details on how to register HERE
  • If you do not have a TemboCard, please visit any branch to register.


FAQs

MNO transfers - Two (2) Million per transaction Account to account transfers – 8 Million per day Own Accounts transfers – 10 million per day Airtime Purchases (Top Up) – 200,000 per transaction Cardless transaction – 1 Million per day Paperless OTC Withdraw – 20 Million per day

Through Registration at the ATM. 1st Part – on ATM Visit CRDB ATM Insert ATM card and enter PIN Select other services Select SimBanking registration Select Phone Number Change Select account to register Enter the previous registered mobile number Enter new mobile number Confirm the details You will receive SMS with initial PIN 2nd Part – On new mobile phone 1. Dial *150*03# 2. Enter account number 3. Enter initial PIN – receive form SMS 4. Confirm PIN Through Nearest CRDB branches without the need of ATM Card.

You need to deregister the device through CRDB Branches or by following the below instruction Login to SimBanking APP Click on your profile Select ‘Unregister device’’ Then you need to change SimBanking USSD (*150*03#) full registered mobile number; Through Registration at the ATM. 1st Part – on ATM Visit CRDB ATM Insert ATM card and enter PIN Select other services Select SimBanking registration Select Phone Number Change Select account to register Enter the previous registered mobile number Enter new mobile number Confirm the details You will receive SMS with initial PIN 2nd Part – On new mobile phone 1. Dial *150*03# 2. Enter account number 3. Enter initial PIN – receive form SMS 4. Confirm PIN Through Nearest CRDB branches without the need of ATM Card. After all the above have been done- The customer will perform fresh SimBanking App registration as per section 1 above using the new number.

Login to SimBanking App Select transfers Select mobile network Select own My number or Other number Select source account Enter mobile number Enter amount and click proceed Click ‘’confirm’’ to allow the transaction Note: no need to select the mobile operator name, the SimBanking App will automatically detect.

Login to SimBanking App Select transfers Select other banks Select source account Select beneficiary bank name Enter beneficially account Enter beneficially full name Enter amount Wright a transfer description and click proceed Click ‘’confirm’’ to allow the transaction

To access SimBanking App on the new handset, you just have to do a fresh registration by following the below steps. Download SimBanking App through Play Store or App store The SimBanking App will automatically detect the type of your phone and then; Download SimBanking App through App Store and log in by using SimBanking USSD mobile number, PIN and one-time PIN (OTP). To get OTP to dial *150*03#, select 7, services then, select 4, Mobile App registration)

Login to SimBanking APP Select cards Select Freeze card Click card off

MNO transfers - Two (2) Million per transaction Account to account transfers – 8 Million per day Own Accounts transfers – 10 million per day Airtime Purchases (Top-Up) – 200,000 per transaction Cardless transaction – 1 Million per day Paperless OTC Withdraw – 8 Million per day

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