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Tembo Points

Overview

Tembo Points is a reward scheme or loyalty program by CRDB Bank, specifically through SimBanking. This loyalty program aims to reward active customers with points that they may use to perform different transactions.

Each charged transaction on SimBanking has a weighted point hence as customer transacts, he/she earns Tembo points with respect to the nature of the transaction performed.

Tembo points can also be earned once a transacting customer refers/asks a friend to download and use the SimBanking App.

  1. Transaction Rewards: Customers earn points with each charged transaction on SimBanking.
  2. Referral Bonuses: Points can be earned by referring friends to use the SimBanking App.
  3. Point Redemption: Points can be redeemed for transfers, transaction charges, cash-back, and discounts.

Benefits

  1. Loyalty Incentives: Active customers earn points that they may use to perform different transactions.
  2. Usage Flexibility: Allows customers to choose how to use their points to suit their needs.
  3. Accessibility: Points can be earned through the app or USSD, catering to a wider user base.
  4. Partial Redemption: Offers the option to redeem points partially if desired.


How do they work?

  • The customer will automatically earn Tembo points after performing a charged transaction.
  • Earned Tembo points can be redeemed, and customer can use them to perform other transactions.
  • The customer will select to complete the transaction using their account balance or Tembo points.

How to Redeem points.

Redeeming points means customer can use the points for Transfers, Cash-back, Transaction charges or Discounts.

SimBanking App

  • The customer will login to the SimBanking App
  • Select Services
  • Select Tembo Points
  • Select Redeem.

SimBanking USSD

  • The customer will login to SimBanking USSD.
  • Select loyalty
  • Select Redeem

FAQs

Tembopoints is a reward scheme or loyalty program by CRDB specifically through SimBanking. This loyalty program has aimed at rewarding active customers with points that they may use to perform different transactions.

Customer can earn points by • Performing a SimBanking transaction, which is charged. • Referring a friend to download the SimBanking App.

Customer can redeem my points and use them for 1. Making Transfers 2. Transactional Charges 3. Cash back 4. Discounts

Customer can check number of points by • The customer will login to the SimBanking App • Select Services • Select Tembo Points • The customer will see the number of points earned.

No, Tembo points are also earned through transacting on SimBanking USSD or referring another customer through SimBanking USSD.

Customer can decide to redeem amounts in full or partial.

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